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Last updated: January 17, 2026
At ActSoftware, customer satisfaction is our top priority. We understand that purchasing digital software licenses requires trust, and we're committed to ensuring a fair and transparent refund process. This policy outlines our return and refund procedures for all digital products sold on our platform.
All products sold on our website are digital software licenses delivered electronically.
CRITICAL: Activation Voids All Options
Once a license key has been activated or used by you, it cannot be returned, refunded, or exchanged. Please verify your purchase and system requirements before activating.
We offer a 14-day return period from the date of purchase for eligible refund requests:
Remaining 70% added to store wallet as credits.
To request a refund, please follow these steps:
Email us at [email protected] with your order number and reason for the refund request.
Include your order number, product name, purchase date, and a detailed explanation of the issue. Screenshots or error messages are helpful.
Our support team will review your request within 24-48 hours and may request additional information or attempt to resolve the issue first.
If approved, refunds are processed within 7-14 business days to your original payment method.
Once your refund is approved:
In certain cases, we may offer alternatives that better address your needs:
Exchange for a different product if ordered by mistake or change of mind (before activation).
30% restocking fee applies. Remaining 70% added to store wallet as credits.
Store credit added to your wallet can be used to purchase any product.
Immediate replacement provided for faulty, invalid, or pre-used licenses at no cost.
Our team can help resolve activation issues, compatibility problems, and installation guidance.
For bundled or discounted packages:
We stand behind the quality of our products. If you encounter issues with invalid or non-working license keys within 14 days of purchase (before activation), we guarantee a replacement with no questions asked.
This guarantee applies to technical failures only. It does not cover change of mind or compatibility issues listed on product pages. Verify requirements before activating.
Have questions about our refund policy or need to initiate a return? We're here to help:
Email: [email protected]
Response Time: Within 24-48 hours
Required Information:
We reserve the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
For complete terms of service, please refer to our Terms & Conditions